Returns & Refunds
RETURN POLICY
We are happy to offer a refund or exchange on all orders returned to us in a resellable (unworn, tags attached, clean) condition within 14 days of arrival at your destination. We do not cover return postage cost unless you require an exchange, in which case we will ship the replacement order free of charge.
In order to maintain our high standard procedure, we request that all returns and/or exchanges are sent back to us using a recorded delivery service and that the items are securely packaged.
RETURN PROCEDURE
To organize a return or exchange please contact our customer service team directly at enquiries@eclectionboutique.com. A member of staff will be on hand to provide you with the necessary returns form and can help with any additional queries you may have. Only upon receiving your returned order will we begin processing a refund or exchange.
We strongly recommend using a recorded delivery service and the items must be securely packaged. Eclection Boutique does not accept responsibility for any loss or damage to items being returned.
REFUND POLICY
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We are happy to offer a refund or exchange on all orders returned to us in a resellable (unworn, tags attached, clean) condition within 14 days of arrival at your destination. We do not cover return postage cost unless you require an exchange, in which case we will ship the replacement order free of charge.
In order to maintain our high standard procedure, we request that all returns and/or exchanges are sent back to us using a recorded delivery service and that the items are securely packaged.
RETURN PROCEDURE
To organize a return or exchange please contact our customer service team directly at enquiries@eclectionboutique.com. A member of staff will be on hand to provide you with the necessary returns form and can help with any additional queries you may have. Only upon receiving your returned order will we begin processing a refund or exchange.
We strongly recommend using a recorded delivery service and the items must be securely packaged. Eclection Boutique does not accept responsibility for any loss or damage to items being returned.
REFUND POLICY
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.